Customer Service

Customer Service

Ask the Experts

We have been selling art for over 40 years and have an extensive reference library of more than 5,000 art books.

Relax and Buy with Confidence

Call or email, we are always happy to chat. You're completely safe with us. If you are not absolutely delighted with your purchase we will refund your money.

Great Service

At Goldmark we pride ourselves in the quality of our stock, our scholarship and our service, whether you are buying an Eric Gill wood engraving or a Francis Bacon oil.

Free UK Shipping

We ship daily all over the world in our own brand of made to measure box. Buy from us and we will deliver your art quickly and in perfect condition.

We are delighted to be able to offer free UK shipping on most picture orders. Ceramics, sculpture and books are shipped at cost.

Great Customer Benefits

Once you have bought from us we will send you regular art catalogues, newsletters and special offers.

Free Framing

We make frames in our own workshops ranging from the simple oak to the finest hand-finished gesso and water-gilded. We are delighted to be able to include free framing on most orders.

Art Search

If there is something in particular that you are looking for let us know and we will do our best to find it for you.

Selling Art

Please consider us if you are thinking of selling work by any of the artists that we stock.

 

Shipping & Returns

Shipping & Packaging

We ship all over the world on a daily basis and you can view our shipping charges prior to checkout. We make purpose-built tri-wall cardboard boxes to protect your work in transit. Please allow 14 days for framing and packaging. Once the work is ready we will contact you to organise a convenient delivery date.

Free UK Shipping

We are delighted to be able to offer free delivery on most pictures to any address within the UK. Ceramics, sculpture and books are shipped at cost.

Returns & Refunds

If, for any reason, you are not happy with your purchase once you receive it please contact us within 30 days of receipt to arrange return and refund.

Import & Duties

Please be advised that for countries outside the UK, there may be taxes, fees or other charges that you will be expected to pay. These charges vary from country to country and we are unable to determine in advance what they might be.

Free Framing

We are delighted to be able to offer free framing on most artworks to our online customers. We have always felt that when you buy a picture from us you should be able to put it straight on your wall when you receive it and not have to find a local framer.

Our experienced framers will select a frame to compliment your work, using conservation quality archival materials, including conservation-grade, acid free mount, European and American mouldings, using wood from sustainable forests and cast Perspex glazing. If you have any specific framing requirements please contact us and we will be happy to discuss your options.

Customer Testimonials

Dear Mike,
Just a line of grateful thanks to you and your splendid team for inviting me to Rigby's biography launch. It was a wonderful and moving occasion that I shall never forget and I hope most sincerely that the book continues to sell well – it is a very fine production worthy of its subject and certainly deserves to be a great success. The long wait has been worthwhile and I
look forward to many hours of fascinating and interesting reading.
Along with everyone there, I was touched by Rigby's presence nobly supported by Pat and Ellie. They certainly made the supreme effort, greatly assisted by your help and encouragement, to make it a unique event that will last long in the memory. Thank you.
Very best wishes,
S.A.

Dear Goldmark,
Thank you.
I have just received the Chagall which is beautiful. Your packaging is the best I have ever seen. Please compliment the person who made it as well as your framer.
Regards
P.

Dear Mike,
Just a line of grateful thanks to you and your splendid team for inviting me to Rigby's biography launch. It was a wonderful and moving occasion that I shall never forget and I hope most sincerely that the book continues to sell well – it is a very fine production worthy of its subject and certainly deserves to be a great success. The long wait has been worthwhile and I
look forward to many hours of fascinating and interesting reading.
Along with everyone there, I was touched by Rigby's presence nobly supported by Pat and Ellie. They certainly made the supreme effort, greatly assisted by your help and encouragement, to make it a unique event that will last long in the memory. Thank you.
Very best wishes,
S.A.

FAQs

Yes. Contact us with details and we'll notify you when something new comes in.

Yes. You will receive an automated email and one of our humans will also be in touch directly to thank you and organise a convenient delivery date.

Our framing department will hand select a suitable frame for your artwork.

If you have specific framing requirements please contact us and we will be happy to chat through all of your options.

We take great care to wrap each pot and make purpose built tri-wall cardboard boxes for shipping. It is very rare for any item to be damaged in transit.

Framing is all hand-made in our framing workshop and will usually take up to 14 days. If you need your picture sooner just let us know and we'll do our best to accommodate you.

In some instances this is possible. Please contact us.

We make purpose built tri-wall cardboard boxes for shipping pictures. We use high quality acrylic glazing to prevent breakage and damage to the artwork.

We will contact you by email or telephone to organise a convenient delivery date for you.

Yes. If your order is being shipped with a courier you will receive a tracking number. If we are delivering it ourselves we will keep you informed.

Yes, you can cancel your order within 24 hours of your purchase.

In the very unlikely event that your item is lost or damaged please get in touch with us as soon as possible.

We don't want any unhappy customers so, of course you can return your purchase. Contact us to arrange return and refund.

Just call us on +44 (0)1572 821424, email us or use our online chat facility and we'll do our best to answer your questions.